Privacy Policy
State To State Logistics respects the privacy of the people who reach out to us about a move. This policy explains what information we collect through statetostatelogistics.com and by phone or email, why we collect it, and how we look after it. It applies to anyone who requests a quote, books a job, or simply browses the website.
What we collect
When you ask for a quote, fill out the form, send an email, or call the Canoga Park office, we ask for the details we genuinely need to plan and price your move. That usually means your name, phone number, email address, the addresses you are moving between, the rough size or inventory of what is being moved, and your preferred move date. If you decide to book with us, we also keep the records tied to your specific job: the binding estimate, any signed paperwork, the deposit on file, and the final invoice. We do not request sensitive personal information, financial account numbers, or government-issued IDs that we have no reason to handle.
How we use it
Your information is used to give you an accurate estimate, schedule and carry out your move, stay in touch about the logistics, and keep the business records the State of California and federal interstate authority require a licensed mover to keep. We may contact you by phone, text, or email about your specific quote, your move, or follow-up questions after delivery. We do not sell, rent, or trade your personal information to outside parties. State To State Logistics is a real moving company with its own trucks and crews, not a lead broker, so your information is not packaged up and sold off to other carriers or marketing lists.
How we protect and share it
Access to your information inside the company is limited to the State To State staff who actually need it to do your move, primarily the dispatch desk, the estimator, the long-haul coordinator, and the crew chief for your job. We retain it only as long as we reasonably need it for the move and our required business records. From time to time we rely on trusted service providers for things like payment processing, the website hosting, basic analytics, and customer-relationship software; those providers may handle your data only to perform their specific service for us, and only to the extent needed. We will also disclose information if the law requires it, for example in response to a valid subpoena or court order, or if necessary to protect our rights, your safety, or the safety of others.
Cookies, analytics, and your choices
The website may use basic cookies and an analytics tool to understand which pages visitors land on and how they move through the site, so we can improve them over time. You can adjust your browser settings to limit or block cookies, though some site features may not work as well if you do. You also have the right to ask what information we hold about you, to request a correction, or to ask us to delete it; we will do our best to honor reasonable requests within a reasonable time. With any questions about this policy or your information, call (888) 711-4778 or email [email protected] and ask for Priscilla.